FAQ
**1. What is Erotic Warehouse?**
Erotic Warehouse is your go-to destination for affordable, high-quality adult products that support sexual wellness, confidence, and pleasure—for everyone. We offer a wide range of toys, accessories, enhancement products, and essentials for all bodies, orientations, and experience levels. Whether you're exploring solo or with a partner, we’re here to help you discover what feels good in a way that’s fun, safe, and judgment-free. With discreet shipping, reliable service, and low prices you can trust, Erotic Warehouse makes it easy to prioritize your pleasure with peace of mind.
**2. How do I place an order?**
Placing an order is simple! Browse our online store, select your desired items, and add them to your cart. When you’re ready, proceed to checkout, enter your shipping information, and choose your payment method. You’ll receive an order confirmation email once your purchase is complete.
**3. What payment methods do you accept?**
We accept all major credit cards (Visa, MasterCard, American Express, etc...) and digital payment options including PayPal, Shop Pay and Apple Pay. For discretion, the charge will appear on your bill as E Warehouse.
**4. Do you offer international shipping?**
Yes, however international shipping is not free. The shipping charge will be added at checkout.
**5. How much does shipping cost?**
We offer free standard shipping on every order shipped within the U.S. International Shipping is a flat $50 fee.
**6. What is your returns policy?**
We accept returns within 90 days on account of manufacturing defects and wrong-item sent by us subject to approval by the Returns Team. Our Terms and Conditions apply. See the full policy here: https://eroticwarehouse.com/policies/refund-policy
**7. How can I track my order?**
Once your order has left the warehouse, you’ll receive a confirmation email with a tracking number. You can use this number to track your order’s status on our shipping partner’s website.
**8. Can I change or cancel my order after it’s been placed?**
Please contact our customer service team at 818-856-2141 or at sales@eroticwarehouse.com as soon as possible if you need to make any changes as additional charges my apply.
**9. How can I contact customer service?**
For any questions or assistance, you can reach our customer service team via email at help@eroticwarehouse.com or call us at (818) 856-2141. We’re here to help!
**10. Do you have a physical store location?**
Erotic Warehouse operates exclusively online, allowing us to offer a wide range of products and deliver them directly to your door. Visit our website to explore our collection.
11. What will it say on the package I receive? For complete discretion, the return address shown on your package will either be "Shipping Dept" or "E-Warehouse".
If you have any other questions or need further assistance, don’t hesitate to get in touch. We’re here to help!